Call for employment

FO Manager/ FO Menaxher

Location:

Front Office Manager

Elite Hospitality

Vendndodhja: Vlorë

Kërkojmë një Front Office Manager me përvojë për të drejtuar dhe koordinuar operacionet e recepsionit.Detyrat dhe Përgjegjësitë:

Menaxhimi dhe organizimi i stafit të Front Office
Mbikëqyrja e procedurave të check-in/check-out
Sigurimi i standardeve të shërbimit dhe kënaqësisë së mysafirëve
Menaxhimi i ankesave dhe situatave problematike
Përgatitja e raporteve ditore/mujore
Trajnimi dhe vlerësimi i stafit

Kërkesat:

Përvojë e dëshmuar në pozicion drejtues në hoteleri
Njohuri të avancuara të sistemeve PMS
Aftësi drejtuese dhe organizative
Njohuri shumë të mira të gjuhëve të huaja
Aftësi për të punuar nën presion

Front Office Manager – Job Description

Job Summary

The Front Office Manager is responsible for overseeing all front office operations, ensuring exceptional guest service and smooth daily activities. This role manages the reception team, coordinates with other departments, and maintains high standards of professionalism and efficiency.

Key Responsibilities

Manage and supervise front office staff (reception, concierge, bell staff)
Ensure excellent guest service and handle guest complaints professionally
Oversee check-in and check-out procedures
Coordinate with housekeeping, reservations, and management
Manage room allocations and occupancy levels
Train, schedule, and evaluate front office staff
Ensure accurate billing, cash handling, and reporting
Maintain front office policies, procedures, and standards

Requirements & Qualifications

Proven experience as a Front Office Manager or similar role
Strong leadership and communication skills
Excellent customer service and problem-solving abilities
Knowledge of hotel management systems (PMS)
Ability to work under pressure in a fast-paced environment
Fluency in English; additional languages are an advantage

Working Conditions

Flexible working hours, including weekends and holidays
Hotel or hospitality front desk environment

Salary & Benefits

Competitive salary based on experience
Meals on duty
Opportunities for career growth and professional development

Adresa: Vlorë

Skills needed

Lidership i forte

komunikim

menaxhim kohe

etj

Please send your application by scanning the QR code within Monday, 23 March 2026.

Elvis Kotherja
Managing Director, Elite Travel Group

Sorry, this job application is currently closed!