Job
Location
FO Manager/ FO Menaxher
Vlore
Description
Front Office Manager

 Elite Hospitality

Vendndodhja: Vlorë

Kërkojmë një Front Office Manager me përvojë për të drejtuar dhe koordinuar operacionet e recepsionit.Detyrat dhe Përgjegjësitë:
  • Menaxhimi dhe organizimi i stafit të Front Office
  • Mbikëqyrja e procedurave të check-in/check-out
  • Sigurimi i standardeve të shërbimit dhe kënaqësisë së mysafirëve
  • Menaxhimi i ankesave dhe situatave problematike
  • Përgatitja e raporteve ditore/mujore
  • Trajnimi dhe vlerësimi i stafit
Kërkesat:
  • Përvojë e dëshmuar në pozicion drejtues në hoteleri
  • Njohuri të avancuara të sistemeve PMS
  • Aftësi drejtuese dhe organizative
  • Njohuri shumë të mira të gjuhëve të huaja
  • Aftësi për të punuar nën presion
Front Office Manager – Job Description 

Job Summary

The Front Office Manager is responsible for overseeing all front office operations, ensuring exceptional guest service and smooth daily activities. This role manages the reception team, coordinates with other departments, and maintains high standards of professionalism and efficiency.

Key Responsibilities

  • Manage and supervise front office staff (reception, concierge, bell staff)
  • Ensure excellent guest service and handle guest complaints professionally
  • Oversee check-in and check-out procedures
  • Coordinate with housekeeping, reservations, and management
  • Manage room allocations and occupancy levels
  • Train, schedule, and evaluate front office staff
  • Ensure accurate billing, cash handling, and reporting
  • Maintain front office policies, procedures, and standards

Requirements & Qualifications

  • Proven experience as a Front Office Manager or similar role
  • Strong leadership and communication skills
  • Excellent customer service and problem-solving abilities
  • Knowledge of hotel management systems (PMS)
  • Ability to work under pressure in a fast-paced environment
  • Fluency in English; additional languages are an advantage

Working Conditions

  • Flexible working hours, including weekends and holidays
  • Hotel or hospitality front desk environment

Salary & Benefits

  • Competitive salary based on experience
  • Meals on duty
  • Opportunities for career growth and professional development
Adresa: Vlorë
Skills Needed