Job
Location
FO Agent / (Recepcionist/e)
Vlore
Description
Përshkrimi
 Elite Hospitality kerkon te punesoje: Recepsionist/e.

Detyrat
  • Ofrimi i informacioneve profesionale dhe korrekte ne lidhje me sherbimet qe ofron kompania.
  • Të jete i sjellshëm me të gjithë klientët.
  • Përgjigjet telefonatave hyrëse dhe pyetjeve qe kane klientet ne lidhje me problematika te ndryshme.
Kualifikimet
  • Eksperience te meparshme ne kete pozicion.
  • Si recepsionist duhet të keni komunikim te shkelqyer me klientin.
  • Te kete njohuri shume te mira te gjuhes angleze.
  • Shërbimi ndaj klientit te jete maksimal.
  • Aftësi të shkëlqyera komunikimi.
  • Njohuri mbi Microsoft Office.

Front Office (FO) Agent – Job Description

Job Summary

A Front Office Agent is responsible for welcoming guests, managing check-in and check-out processes, and providing exceptional customer service. This role ensures smooth front desk operations and enhances the overall guest experience.

Key Responsibilities

  • Greet and welcome guests in a professional and friendly manner
  • Handle check-in and check-out procedures efficiently
  • Manage reservations, room allocations, and guest requests
  • Provide information about hotel services, facilities, and local attractions
  • Respond promptly to guest inquiries and complaints
  • Maintain accurate records and reports of front desk activities
  • Coordinate with housekeeping, maintenance, and other hotel departments
  • Handle billing, cash, and payment procedures accurately

Requirements & Qualifications

  • Previous experience in front office, reception, or customer service preferred
  • Excellent communication and interpersonal skills
  • Professional appearance and positive attitude
  • Ability to work under pressure in a fast-paced environment
  • Knowledge of hotel management systems (PMS) is a plus
  • Fluency in English; additional languages are an advantage

Working Conditions

  • Flexible working hours, including weekends and holidays
  • Front desk / hotel environment

Salary & Benefits

  • Competitive salary based on experience
  • Meals during work hours
  • Opportunities for career growth within the hospitality industry
Adresa : Vlore
Skills Needed